Frequently Asked Questions

The timeline depends on the model, whether the car is already at port or needs to be factory ordered, way of transport from China, and custom and EU registration procedure. New cars order takes usual 10 to 20 days, depend of the factory. Domestic transport to the port and export custom clearance about 7-10 days. Transport by the sea about 45-50 days, by the train 15-20 days. EU custom clearance and EU registration procedure about 5-10 days. Cars currently in the stock at port in China can typically be delivered to Slovakia within 6 - 9 weeks, cars to be ordered from the factory within 8 - 11 weeks, covering shipping, customs clearance, and Slovak registration. We provide a clear estimated timeline when you place your order.

Once your vehicle arrives in Slovakia, we manage the final Slovak registration process on your behalf. This takes place after import and your car will be fully registered before handover.

Yes. All vehicles we import are left-hand drive, which is standard across continental Europe including Slovakia.

The prices shown on our website are the vehicle price at port in China. Additional costs include international shipping, EU import duties, VAT, and Slovak registration fees. We provide a full transparent cost breakdown in your personalised quote before you commit to anything. There are no hidden fees.

Not. All vehicles imported from China into the EU are subject to import duties and VAT and we are covering those costs. The exact amount depends on the vehicle value and current EU tariff rates. We calculate and include all duty costs in your upfront quote so you know the total price before signing.

Because all imported cars are Chinese specification, there is no Chinese Manufacturer warranty, but we are supplying all cars with 2-3 years warranty by DEFEND Car Protect — this depends on the specific model and configuration. We confirm warranty status in your personalised quote. Regardless of warranty status, we provide local after-sales support in Slovakia.

We provide local after-sales support for all vehicles purchased through RaceIQ by fast delivery of spare parts For warranty claims you are directly covered by Defend Car Protection. For routine and warranty servicing, we work with qualified service partner Bosch Car Service in Slovakia and also Poland. Chinese EVs use standard components that are increasingly supported across European service networks.

Vehicles require EU type approval and Slovak registration after they arrive — this is a standard part of the import process that we manage entirely. Your car will be fully road legal before we hand it over to you.

Contact us to discuss availability. As an import-to-order business, vehicle availability for viewings depends on current stock. We are happy to arrange viewings where possible and can provide detailed photos, videos, and specifications for any model. Some models we will have as showroom cars available for test drives.

All cars before shipment from China are deeply inspected by our partners in China, provided detailed photos and video.